Reference

How dabo11 Handles Your Personal Information

Your account data stays with us — not shared, not sold, and handled with clear rules you can read right here.

Account data protectedDANA, OVO, GoPay wallet privacyNo data sellingIndonesia-eligible regionsYour rights, clearly stated
dabo11 How dabo11 Handles Your Personal Information
DATA SECURITY PRACTICES

How We Protect and Manage Your Data

Security is built into how we handle your account from the moment you register. SSL encryption covers every data exchange on dabo11 — from the login page to your DANA or OVO deposit confirmation. Our internal access controls mean only authorised staff can view account-level data, and only when there is a clear operational reason. We review these practices regularly to keep them aligned with how the platform evolves.

SSL Encryption on Every Page Every session on dabo11 — whether you are checking your balance or confirming a GoPay deposit — runs over an encrypted connection to keep your data in transit secure.
Cookie Controls in Your Browser We use cookies to keep your session active and remember your preferences. You can adjust cookie settings in your browser at any time; some features may behave differently if cookies are disabled.
Account Access and OTP Verification Every login triggers a one-time password sent to your registered number. This step ensures only you can access your account, even if your password is compromised.
Data Retention and Deletion Rights We keep your data for as long as your account is open or regulations require. Close your account and request deletion via support — we will confirm the process and timeline in writing.
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

Questions about your data? Our support team handles privacy requests directly — whether you want to access the information we hold, ask us to correct something, or request deletion of your account data. Reach us through any of the channels below and we'll respond to your privacy query as a priority.

Live Chat Open the chat widget inside your account dashboard. State that your query is a privacy or data request so it gets routed to the right team without delay.
Email Support Send your privacy request to our support email address listed in your account settings. Include your registered name and the nature of your data query.
Account Help Centre Log into your dabo11 account on mobile or desktop, head to the Help section, and select the Privacy and Data category to submit a formal request.

Frequently Asked Questions on Privacy

These are the privacy questions we hear most often from people in Indonesia who use dabo11 with DANA, OVO, or GoPay. If your question is not here, use the contact options in the support section above.

We do not sell or rent your data. We share it only with payment processors like DANA, OVO, and GoPay strictly to handle your transactions, and only under contractual data-handling terms.

We log the transaction reference number and the amount to reconcile your account balance. We do not store your GoPay or OVO PIN, full account number, or any credential beyond what the payment confirmation provides.

Yes. Send a data access request via live chat or the support email in your account settings. We will confirm what information we hold and provide it in a readable format within a reasonable timeframe.

Submit a deletion request through the Help section in your account or via email support. We will process it in line with applicable regulations — some data may be retained where the law requires it.

We use session cookies to keep you logged in and functional cookies to remember your preferences. You can disable them in your browser settings, though some account features may not work as expected.

Your data is kept for as long as your account is active. After account closure, we retain only what regulations in applicable regions require. Requests to clarify the retention period can be sent to support.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.